Shipping Information

  • How can I track my order?

    Your tracking number will be emailed to you once your order is packed. If you got an order confirmation email when you first placed your order, then you should receive your tracking confirmation email once your order is packed. You can also view your order via your customer account. If you don...
  • How do I get free shipping?

    We offer free worldwide shipping on all orders over US$60 which is generally, three or more pairs. We ship orders from our locations in the USA, New Zealand and Australia - depending on where you are located. International order taxes and duties still apply: For international orders, outside of...
  • There was a mistake in my shipping address

    Please double-check your checkout information before you complete your order, however, if you have already placed your order, your shipping address can be changed up until the point when your order is being packed (order marked as "shipped" when the shipping label is created.) If your order has ...
  • When will my order arrive?

    How long will it take to arrive? Orders are shipped within 48 hours and then orders to NZ, USA, and AUS addresses take 2-5 days to arrive and all other countries (international orders) arrive within 8-10 working days in most cases. To make it quick and easy, we ship from three locations: 1. New...
  • Where do you ship to?

    We ship worldwide with very few exceptions. To make it quick and easy, we ship from three locations: 1. New Zealand: All NZ orders are shipped from our HQ 2. USA and International orders are shipped from our USA base, in Tennessee. 3. Australian orders are shipped from our stock in Melbourne. I...