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Delayed order? Thats sucks! We do our best to ship orders out as soon we can with reliable carriers.
Sometimes though, for a small percentage of orders, there can be de, due to a wide array of array of reasons, from a sorting machine breaking, public holidays, to strikes or wildfires.
Please check your tracking details via the tracking link sent when we posted your order, as that will give you the most up to date info. In the majority of cases, it will get moving again soon.
You can also track your order via your account, or simply at our order tracking page
What should you expect?
For 96% of orders, this the expected delivery times:
For domestic orders (USA, NZ & AU):
Your orders should be delivered within 6 business days.
At times there are delays within the postal system that are out of our control, no matter how fast we get your order sent.
If your order has not arrived in twice that time (12 business days after it was shipped) please reach out to our customer service team by replying to your order email or contacting us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory).
For international orders:
Your orders should be delivered within 10 business days.
At times there are delays within the postal system that are out of our control, no matter how fast we get your order sent.
If your order has not arrived 20 business days after it was shipped please reach out to our customer service team by replying to your order email or contacting us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory).
You can view your order details from the link in your order confirmation email or by logging into your account HERE (using the email that you ordered from).