Orders

  • I received a faulty or wrong item

    Received the wrong item We're sorry to hear that there was a mistake in your order. We apologize for the error our team made in packing your order and we'd like to make this right for you. Please let us know about it by emailing us by simply replying to your order confirmation email or contact ...

  • I would like to edit my order

    Please double-check your cart before you complete your order as we’re often unable to modify or make edits once it’s been placed. Before your order is shipped, you can cancel your order, or edit your shipping address via your confirmation email or customer account. Still haven't answered your q...

  • My order was never delivered

    My address is correct For domestic orders (USA, NZ & AU): If your order has not arrived 12 business days (domestic orders) after it was shipped please reach out to our customer service team by replying to your order email or contact us here and we will begin an investigation with the courier...